We are sure you'll be delighted with all your purchases from So Gifted. Our
28-day Returns Guarantee means that if for any reason you are unhappy with your
purchase, you can return it to us in its original condition as sold within 28
days of the date you received the item. Please call customer services on 01763
241111 between the hours of 8.45 am - 6pm for a personal returns number to
allow us to process a full refund for the purchase price of the item(s).
Please note that we can only accept the return of opened items if they are
faulty. If your goods arrive in a damaged or faulty condition, we will happily
re-issue them or offer a full refund whichever you prefer. Please allow us 14
days to receive returned products. If the product is not available for replacement,
So Gifted may either substitute it with a product of equal or higher value or
refund the purchase price including your original So Gifted postage charge. We
aim to respond to all telephone and email queries within one working day. These
guarantees are in addition to your statutory rights as a consumer.
from Purchase By law - you have the right to withdraw from your purchase of an
item within seven working days of the day after the date the item is delivered
The return address is:
So Gifted Ltd
Right to Cancel
Unit 4A Highfields Farm Business Park
Old North Road
You have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. This right to cancel your purchase under this "cooling-off" period can be exercised in writing to:
So Gifted Ltd.,
57 Old North Road,
or via email on email@example.com
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods
to us unless we delivered the item to you in error, or if the item is faulty.
If we do not receive the item back from you with the delivery slip, we may
arrange for collection of the item from your residence at your cost.